As first time home buyers, we had a million questions about the loan process and what to expect. Maureen and her team did an amazing job of walking us through the process, answering our questions, and giving us advice on the right loan for us. On top of it all, she was able to get us a really competitive rate and into the home of our dreams!
Along with our equally as amazing realtor Stephanie Nisan, Maureen made it possible for us to close in 14 DAYS!!!
We are so grateful to have worked with Maureen and the JMJ team on purchasing our first home, and look forward to reaching out when we’re ready to buy our next!
Maureen & her team were able to get me a 21 day escrow. And they worked hard! It was a whirlwind 3 weeks, but they’re efficient, well -run team pulled it off with hardly a hitch. And now I sit happily watching tv in my own home.
Thanks to Maureen & JMJ Financial. You guys really do help make dreams come true…. thank you so much… you simply rock!
I approached Maureen with several specific requirements for a loan on a new home: jumbo, specific down payment, specific interest rate, keep my current home until after I move, and a couple of other curve balls that made my loan challenging. I told Maureen that I would choose from among these if I had to, but to see what she could find.
Throughout the entire process, I felt like she was working for me, not the bank. She didn’t just email me with a list of items that the bank needed and then play the middle person. She coached me through the entire process and delivered a loan that fit my exact needs.
One word to describe Maureen Martin – “Solutions!”
We met with Maureen only once, and from then on everything was handled by phone and email. And Maureen did indeed handle everything. Questions were quickly answered, Maureen correctly warned us that interest rates were about to rise, and, when we finally found the house, Maureen helped us navigate that experience.
First, the previous owner wanted a 45-day escrow; as that deadline was approaching, the owner wanted it changed to 60 days. Maureen and company were able to make that change for us. Then the owner refused to let the house be tented for termites while she was living there–and the contract stated that we could not take possession until it was tented. Maureen was able to find a solution.
But it gets better.
Shortly after we bought the house, our mortgage was sold to another company, and then to Ditech. Everything was fine, and then, eleven months after we bought the house, I received a bill from the county for delinquent taxes. Maureen had already explained to me that the mortgage covered all taxes, but I was still concerned. I called Ditech and could not get past their first line of defense. They were obviously reading from “customer support” scripts, and no one would help me. The county said I owed $1,700, I knew Ditech was responsible, and I could not find anyone at Ditech who would listen.
So I contacted Maureen for help.
Maureen put me in touch with Thomas Kish, Chief Operating Officer at JMJ Financial. Thomas had contacts at Ditech, but even he had problems getting anyone to pay attention and fix what was obviously Ditech’s error. But he persisted, and after 3 weeks (!), he was able to tell me that Ditech finally agreed to pay the tax. Without JMJ’s help, I’d be $1,700 poorer.
You can bet that I will use only Maureen Martin and JMJ Financial for every house I ever buy.
We started our loan with a different lender, who constantly made me stressed and concerned that we would be able to close on time or even at all. I’m super type A and the process was stressing me out like crazy. One call to Maureen and my stress started to mellow. When I called Maureen we had 19 days until our original planned closing date. She was honest and upfront, she told me that she thought we would still make the original date but worst case scenario we’d close no more than 5 days after. I could live with this and I loved that she was managing my expectations!
So here’s where she went from amazing to outstanding, Maureen and her team closed a full week earlier than our original date! She was amazingly sweet to work with! I cannot give her a high enough recommendation! Her team and her worked so hard to make the process easier on us. She’s super great at communicating the process, every step of the way!
If you want the process of buying a home to be smooth, stress free and happy, you need to call Maureen!
For a process that can be dry or painful, Maureen has made this one of the most pleasant experiences from beginning to end. No joke. In my mind the whole “financing” and “refinancing” were as simple a renting from RedBox when you work with Maureen.
Professional, humorous, and quick with information whenever requested (and put up with our questions quick often).
If you want someone who is fast, responsive, and efficient…she’s your gal. We work the exact same way. Docs in, docs out. We don’t play! Not many lenders are confident enough to do 21 day escrows, but Maureen? She kills it! Unless its things that are out of her control such as the sellers, seller’s agents, or escrow officers dragging their feet, it’s totally possible. She’s a straight shooter. She won’t beat around the bush and she won’t string you along on false hope. There was a moment during escrow that I wanted to just pull out, because we ran into so many snags. I was on the verge of tears and felt like I was getting so beat up, emotionally. I’m assuming she sensed it and when we got off the phone, she texted me some encouraging words that meant a lot. I truly ADORE her. Thank you for putting in all the blood, sweat, and tears on top of the countless hours on our file. You’re so amazing!!! WE DID IT!!!
She’s helped so many people and pups (btw, are you thinking of getting a dog for your new home? It’s a one stop shop! 😉 find their forever homes…if you end up going with Maureen, Congratulations! You just made one of the best decision of your life! I promise! Good luck!
P.S. LOL at her listed hours. She’s a workaholic. Just sayin’…
She is very professional and provides great communication throughout the process.
Highly recommended. Thank you.
I highly recommend Maureen and JMJ Financial!
As first time buyers, we had no idea where to begin, until we spoke to Maureen. From the first phone call, she got the ball rolling, and within a couple of months, we were moved in!
Maureen practically held our hands throughout those couple of months, she was always available to answer our questions whether it be emails, texts or phone calls.. Even during her days off! She truly made the process as pain free as possible! We cannot express enough how happy we are with Maureen! We very highly recommend her to any one looking to buy a home! She will treat you like a friend, as she did us, throughout the whole process which will make the whole experience bearable and unforgettable (in the most positive manner!) We would give Maureen 10 stars if we could! We will definitely go back to Maureen when the time comes and we are ready to buy our second home! THANK YOU MAUREEN!!!!
We should know better….because we are getting the Keys today for our new HOUSE..!
Maureen and Her TEAM….simply Awesome!
I’ve heard horror stories of slow processing, extra fees, etc from banks and other lenders – this was NOT the case with Maureen.
She is so quick on the details and made herself available even on the weekends to get the questions answered and details together.
Where’s the 6th star?
24 day close…completely because Maureen rocked the process!
Thank You Maureen
As a young professional with a student loan, I was advised by a local lender in San Luis Obispo that financing my home buying endeavor would essentially not be possible. So we went back to Maureen who had financed properties in San Diego for my mother years before. She not only came through, but completely exceeded expectations. She is, without question, brilliant at her job. But above and beyond that, she is someone that is pleasurable to work with. With buying a home being right up there with one of the most stressful events of life, having someone on your side and feeling that you can trust them with something so important – well that is something that is hard to come by.
Again, I would recommend her without question.
Let’s see, I never really write reviews unless I need to bash a business into the ground since they do not deserve to be in business to begin with. But because Maureen is so exceptional at what she does, I have to bend my own rules, just a tad…
Another thing, is that I was hesitant on putting Maureen up on a pedestal, because then everyone and their mother will find out how attentive and well-versed in her field she is, that I will slip through the cracks, and hence, I fear that. A lot!
But let me tell anyone reading this review on Maureen, that not only did she come highly recommended to me a few years back, I used her great service not only once, but twice in a year! That’s right!! Twice in a year!!! And once the time comes, I will use her services again!
So if that doesn’t do it for you, well tough luck. You are missing out on how great your buying or refinancing experience can be when you get Maureen on your side to show you the ropes if you are a newbie, or simply to have as a great resource for all that housing-Treki mumbo jumbo I could not simply wrap my head around if I didn’t call out for her help.
Even after several months of closing our deal, she’s right there ready to assist me on my Taxes….Yep, I procrastinated this year and waited till a day before the deadline and who do I need rescuing from? You got it! Good ol’ Maureen saves the day once again!!!
Now, if only she could make my surfing dreams come true….then I’d have to find a second gold star that mom saved from when I was I good third grader. I guess she knew all along they would someday come in handy.
Happy early Christmas present Maureen! Thanks a ton for everything you have done!
and P.S., I lied just a bit about only writing reviews for bad businesses. But by now….after reading my review, does it really matter?! Give Maureen a call already!
We just recently finished our refi with her and again she gave us the same great customer service, quick responses and knowledge…. I cannot stress how wonderful she is and I will continue to use her services in the future! We love you Maureen!!! Please don’t change a thing! =)
She called me right away after I initiated the contact and she went through our detail financial scenario. AFter 2 days, she informed that the loan couldn’t be approved after initial underwriter review. After few hours, I got another email that she is again working with her Director to review my details and may be she can get an acceptance on exception. The next day, I got the confirmation that the application is pre-approved and she is ready to work with me further. That was a big relief. There were certain conditions on the approval and she worked every step with me to make sure that those conditions are removed on time.And finally the loan was approved and funded and the house was closed on time.
My best experience in summary
1. The best APR was offered to me without any negotiation. And at the end, I was surprised to see that the APR on the note is even less than locked rate. I believe she worked in background for the best possible rate.
2. I was little short of cash required for closing and she waived off the lender fee. Was a real big help.
3. She is an expert in her area. If something can’t be done, she wont drag it.
4. Extremely fast response. I communicated more than 200 emails about this mortgage and all the response was withing few minutes. All my phone calls were answered or she called me back within 30 minutes(Including weekends).
5. Mortgage is a very complex process and she advises on every step about what to do and what not to do.
I don’t have to look for another loan officer again.
I came into the home loan process with very little knowledge and Maureen took the time to answer every single question and concern with nothing but diligence and compassion. It is extremely rare to come across an individual the is so caring and passionate about their work. Maureen showed that she truly cares about her customers time and time again. I cannot express how much she is appreciated and how smooth and seamless she made the transition to our new home. Anyone who is in need of an absolutely amazing lending agent that will do everything in her power to get the job done and treat you with the utmost care and respect should call Maureen Martin.
We started this home search/purchase OVER 7 months ago, when deciding to go with “new home construction” (nightmare!) we came across 547,763,312 Issues! One of them being my husband over seas during the purchase, still she made it happen! Without Maureen I’m willing to bet I would have lost my mind!! She Is soooooo on top of her game and you feel like you’re working with a friend:) This girl is fast to respond too! I can honestly say I NEVER had to wait on anything with her! I would recommend her to EVERYONE!!
Maureen treats every client like a million dollar client – courteous, responsive, knowledgeable and did I say responsive!?! And if that isn’t enough, Maureen is a problem solver that can assist with a variety of options. I just adore her as a person and have all of the confidence in her as a professional! She is my lender for life!
I can’t say enough about Maureen’s services & wouldn’t hesitate to call upon her for any future lending needs!!!
We just love Maureen:)
What can we say…we are true believers of Maureen’s capabilities. She rocked the 21 day escrow and we had our keys in hand just like she promised. Our realtor was also blown away by Maureen. We will not hesitate to refer any and everyone to Maureen for their lender needs.
Simply put, Maureen creates a competitive and financial advantage for my real estate buyers that other mortgage brokers cannot deliver. In an exceptionally competitive and cuthroat sellers’ market, using Maureen means the difference between a buyer winning a hot bidding war or continuing to shop for homes to no avail.
What has stood out to me from the first day I called Maureen is that she always answers the phone, she provides her deliverables immediately, and is available after hours and on weekends. When other mortgage brokers leave at 5pm on Friday and return on Monday morning, Maureen is available to provide preapprovals and cross qualifications while my clients are house hunting on weekends.
She has stepped in at Day 24 of a 30 day escrow and salvaged a loan at the last minute that the other lender could not deliver. Not only did she close on time, she saved the client over $5000 in fees and points that their family lender was charging them. Unreal.
Maureen is my lender for life.
READ YOUR REVIEWS BEFORE YOU DO ANYTHING!!!
It’s hard to express my extreme graditude online but from the center of my heart… Maureen THANK YOU SO MUCH! For always being:
1. Honest 2. Fast 3. Extremely Smart 4. Sweet as sugar
1. She was very fast in everything. I was time constrained during my purchase, and she always made sure that I had everything I needed within minutes. She was also constantly coordinating between lender and escrow to make sure that everyone is doing their job to meet accelerated timeline. Truly amazing!
2. Rate wise, she was super honest and transparent about all the choices we were making, and I had confidence that I was getting the best value – lowest rate possible with best service.
3. She also went above and beyond to help me with things beyond her services, e.g., she helped me pick home security systems based on her experiences and information. For her to take the time to do all that, that shows amazing service and all-for-the-client mentality right there!
Again, would recommend Maureen to anyone!
Being a first-time home-buyer, I had tons of questions, which Maureen was always quick to answer. She never failed to return a call or e-mail and kept me appraised of my loan status every step of the way. Additionally, she immediately addressed any problems or issues that came up (for example, my student loan company reported that I owed double the amount that I actually owed, and Maureen straightened it out). I remember that, once we entered escrow, she told me “it could be a bumpy ride, but I promise to never abandon you as your captain.” She was true to her word and, in fact, I found the ride quite smooth.
There is no doubt Maureen knows what she is doing and I completely trust her. She is a delight to work with, she is genuinely excited about her work, and I have recommended her to even my closest friends. There is no doubt I will solicit her services again down the road.
Maureen was only involved in the last couple of months, but I spent far more time on the phone with her, and exchanged more emails with her, than my real estate agent. Maureen was always willing to take time to explain the nuances of the process, which was a relief to a first time buyer.
I have already recommended her to a friend, who has since closed on his home using Maureen’s services.
Maureen is that unique blend of professional and personal that truly makes her so good at what she does. She had all the information for me( and it is overwhelming as anyone who has ever bought a home will tell you) from the beginning, went over it with me time and again, ran interference with the other departments, made sure everything was processed promptly, called me when she knew I was worrying and most importantly NEVER NEVER NEVER let me give up believing that it was going to happen and that this was my house. We had some truly scary moments but her enthusiasm and expertise and dedication is what I believe made the difference.
I cannot recommend her more highly. Maureen will put her heart into making it happen. She will make a stressful experience as easy as it can be and you will feel supported throughout.
If there were more stars I would award them to Maureen. I am so thankful she was my mortgage partner in this process!
Thanks so much, Maureen. You are great!
Her attention to detail and concern for her customers is first-rate, making her an exceptional loan consultant!
Maureen’s 10 years of experience in lending, her impecable reputation in the industry, and her outstanding service, coupled with her sense of urgency are all the reasons you need to look no further. Your affairs will be in incredibly capable hands with Ms. Martin. I will absolutley use her in the future!!
Thank you Maureen for all your hard work!
Thank you so much Maureen!
I recommend Maureen Martin wholeheartedly, knowing what the outcome will be in whatever the loan application. She is truly one of those rare people that you find in the business world that make it all worth while!